Below is a list of the terms and conditions that apply to you when you make a booking through this website. If there are any points for which you require clarification or further explanation,
please contact us.

1. All successful accommodation bookings result in a confirmation email issued by www.sofia-hotels.info.
2. It is the responsibility of the client to inform www.sofia-hotels.info if they do not receive a confirmation email. Please contact: nadya@internet-bg.net or hotels@internet-bg.net
3. Your reservation is made directly with your chosen accommodation venue (the hotel). By submitting this reservation you are entering into a contract with this accommodation venue.
4. After the booking has been made, the we will normally carry out a pre-authorisation check using your card details to check that funds are available and the card is valid. If there is a problem with your card, we will contact you to ask for details of a different credit card. If this is not possible, www.tourinfo.org will cancel your reservation and notify you of the cancellation by e-mail.
   Should you wish to cancel your reservation, you can do so by emailing us at nadya@internet-bg.net, please state your booking reference number in the email. Unless otherwise stated in the cancellation terms, you may cancel your booking free up to 5 days prior to arrival for the hotels in summer season, 3 days for winter hotels and 24 hours for Sofia hotels.
5. Any cancellations, received later than above written, will be subject to a cancellation fee equivalent to the cost of the first night's stay. Failure to show for your reservation will also result in a no-show fee equivalent to the cost of the first night's stay.
6. All hotel bookings made on www.tourinfo.org are issued with a Booking Reference Number, you will receive this in your confirmation email. This is your reference number with www.tourinfo.org, please use this reference in all communications with www.tourinfo.org. If you lose this number, you can contact us at hotels@internet-bg.net .
7. All the hotels have their own booking and reservation systems, so when arriving at the hotel, the name of the lead guest - which is your name, unless you named a different lead guest in the previous page - will be your reference at the hotel, i.e. the hotel room will be reserved under that name
8. The room rate quoted at the time of securing your booking on www.tourinfo.org is the price you will pay per night for your accommodation. Any discrepancies should be addressed to hotels@internet-bg.net. You are responsible for paying in full for any ancillary services that the hotel provides, which are not explicitly covered by the quoted www.tourinfo.org room rate (e.g. Room service, newspapers etc.)
9. Should the client decide to alter the arrangements within the contract made with the hotel, the hotel will do its best to accommodate such arrangements, but shall not be held liable should it fail to do so.
10. www.tourinfo.org sells hotel accommodation from an inventory supplied by each hotel, and does not over-sell that inventory. www.tourinfo.org does not accept any liability for unavailability of rooms caused by the hotel over-selling the hotel's own room inventory.
11. You must be at least 18 years of age to book hotels on www.tourinfo.org